ToneTrade

How does it work?

Buy and sell musical instruments safely — payment stays in escrow until the gear is confirmed.

Payments secured by TradeSafe escrowMastercard, Visa, Ozow, SnapScan, PayJustNow

For buyers

How buying works

Buy musical instruments with escrow protection — your payment stays safe until you confirm the gear is right.

  1. Find gear & checkout

    Browse listed instruments, pick what you want, and pay securely at checkout.

  2. Payment held in escrow

    Your money is held by ToneTrade / TradeSafe — not released to the seller yet.

  3. Seller ships the instrument

    The seller dispatches your gear with a courier and shares tracking where available.

  4. Inspect on arrival

    Check that the instrument matches the listing — condition, accessories, and description.

  5. Confirm or raise a dispute

    Confirm receipt via TradeSafe email/SMS to release funds, or contact the seller and then use TradeSafe's dispute path if something isn't right.

For sellers

How selling works

List your gear, ship after escrow is funded, and get paid when the buyer confirms — no chasing payments.

  1. List your instrument

    Draft on desktop, then add at least 3 live phone photos of the actual item. Set processing time (3–5 or 5–7 business days). Seller approval unlocks publishing.

  2. Buyer pays into escrow

    When someone buys, payment is held in TradeSafe escrow — not released to you yet.

  3. Ship after payment is secured

    Pack securely and dispatch within your stated processing window. Keep proof of postage and tracking.

  4. Mark Delivered

    When the buyer has the gear, mark the order Delivered in your dashboard — TradeSafe notifies them to inspect.

  5. Buyer confirms via TradeSafe

    The buyer inspects the gear and confirms via TradeSafe email or SMS (7-day inspection window).

  6. Get paid from escrow

    After confirmation or when the inspection window ends without a dispute, escrow releases your payout.